The Social Security Counter-Window Test — Audit finding

Reporting and findings

1. documented

   Staffing cuts and reduced service capacity are documented. What is not documented is a permanent field-office closure or a systemwide loss of in-person access.

   • Republican National Committee: 2024 Republican Party PlatformTwenty Core Promises; Chapters 6 and 10
   • Social Security Administration: Social Security Announces Workforce and Organization PlansStaffing target and workforce-reduction methods
   • Axios: Social Security field offices lose workers amid Trump cutsField-office staffing paragraphs and SSA response
   • Social Security Administration: Correcting the Record about Social Security Office ClosingsOpening paragraph
   • Social Security Administration: Social Security Achieves Key Milestones in Customer Service TransformationCustomer-service milestone bullets and field-office wait-time claim
   • U.S. Government Accountability Office: Federal Telework: Social Security Administration Needs a Plan to Maintain a Workforce with the Skills Needed to Provide Timely ServiceHighlights; SSA staffing-shortage and skills-gap findings