Callers to Social Security wait for hours to get help

Reporting cited here

1. reported

   Washington Post testing and agency data found Social Security callers encountering callback waits around two and a half hours after DOGE-driven staffing and operational changes.

   Passages and source records documenting: Social Security callback waits reached about two and a half hours

   Social Security callback waits reached about two and a half hours · Washington Post call tests documented callback waits around 150 minutes