Social Security Achieves Key Milestones in Customer Service Transformation

Reporting cited here

1. documented

   Staffing cuts and reduced service capacity are documented. What is not documented is a permanent field-office closure or a systemwide loss of in-person access.

   Customer-service milestone bullets and field-office wait-time claim

   The Social Security Counter-Window Test — Audit finding · Cited analysis

2. documented

   SSA reported a roughly 10 percent year-over-year reduction in field-office waits and improvements in phone and disability-claim measures.

   Customer-service milestone bullets and field-office wait-time claim

   The Social Security Counter-Window Test — Counterevidence · Counterevidence